ck299's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how we collect, use, and protect your data.
1 Introduction & Scope
ck299 ("we", "us", or "platform") is an online entertainment and betting platform in Bangladesh. When you open an account on ck299, use our services, or visit our website, you agree to the terms of this privacy policy.
This policy explains what types of information we collect, why we collect it, how we store it, and under what circumstances it may be shared with third parties. Your privacy is of the highest importance to us, and we are committed to handling your information with respect.
If this policy changes, we will publish an update on the website. Continued use of the service after an update means you have accepted the revised policy.
2 What Information We Collect
ck299 may collect three types of information:
2.1 Information You Provide Directly
This includes information you give us yourself:
- Full name and date of birth (required for age verification)
- Mobile number and email address
- Payment method details — bKash, Nagad, Rocket, or Upay number
- National ID or passport number (for identity verification where required)
- User preferences and contact information
2.2 Automatically Collected Information
Information collected automatically when you use our website or app:
- IP address and device type
- Browser type and version
- Visit time, page navigation, and click activity
- Gaming activity and transaction history
- Cookie and session data
2.3 Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may receive limited information from trusted third-party service providers. This data collection is used solely to ensure the security of your account.
3 Purpose of Using Your Information
ck299 uses your information for the following purposes:
- Account management: To handle registration, login, and account verification processes.
- Payment processing: To securely complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Service improvement: To make your gaming experience more relevant and to add new features.
- Security and fraud prevention: To detect unauthorized access, suspicious transactions, and fraudulent activity.
- Age verification: To prevent anyone under 21 from accessing the platform.
- Customer support: To resolve your issues and provide assistance.
- Legal compliance: To comply with applicable laws and regulations.
- Communications: To send important updates, security notifications, and relevant information.
4 Cookie Policy
ck299 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser or on your device.
4.1 Types of Cookies
- Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
- Functional cookies: Remember your preferences, such as language settings.
- Analytics cookies: Collect site usage statistics to help improve the service.
You can disable cookies by changing your browser settings. Please note that disabling essential cookies may cause some features of the site to not work properly.
5 Data Storage & Security
ck299 takes industry-standard technical and organizational measures to keep your personal information secure.
SSL Encryption
All your data transfers are encrypted via SSL/TLS technology, which fully prevents third-party access.
Secure Servers
Your information is stored in secure data centers with 24/7 monitoring and access controls.
Access Control
Only authorized personnel may access your information for specific purposes, and this is strictly regulated.
5.1 Data Retention Period
Your data may be retained while your account is active and, after account closure, for a defined period as required by legal obligations. Once this period expires, data is securely deleted or anonymized.
Transaction records — particularly deposits and withdrawals made via bKash, Nagad, Rocket, and Upay — are retained for an extended period for legal and accounting purposes.
6 Sharing Information with Third Parties
ck299 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and Upay. These organizations have their own privacy policies.
- Technology service providers: Limited information may be shared under contract with technology partners who assist in operating our platform.
- Legal authorities: Information may be provided in response to a court order, lawful investigation, or requirements of applicable law.
- Fraud prevention: In specific circumstances to prevent fraudulent activity or money laundering.
In all cases, only the minimum information necessary for the intended purpose is shared with third parties.
7 Your Rights
As a ck299 user, you have the following rights:
Right to Access
You have the right to know what information we hold about you.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
In certain circumstances, you can request that your information be deleted.
Right to Data Portability
The right to receive your information in a structured format.
Right to Object
The right to object to the use of your information for certain purposes.
Right to Withdraw Consent
The right to withdraw any consent you have previously given at any time.
To exercise these rights, contact us at [email protected]. We will process your request as quickly as possible. However, in some cases it may not be possible to fulfill all requests due to legal obligations.
8 Protection of Minors
ck299 strictly provides services only to those aged 21 or above. We never knowingly collect personal information from minors.
Age is verified at the time of registration. If we have evidence that a user is under 21, that account will be closed immediately and the associated data will be deleted. If you believe a minor is using our platform, please contact us.
9 Marketing Communications
If you consent to promotional communications at the time of account opening or at a later date, we may send information to your mobile number or email. These communications may include ck299 offers, bonuses, and important updates.
You can stop receiving marketing messages at any time by contacting us. However, important account-related messages — such as transaction confirmations or security alerts — will continue to be sent.
10 International Data Transfers
Due to our servers or the infrastructure of our technology partners, your information may be processed or stored outside Bangladesh. In such cases, we ensure the information is protected to a standard equivalent to this privacy policy and that appropriate contractual safeguards are in place.
11 Third-Party Links & Services
The ck299 platform may contain content from third-party software providers (such as game developers). These third parties have their own privacy policies, for which ck299 is not responsible. We recommend reading their policies before using their services.
12 Changes to This Policy
ck299 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will clearly announce them on the website and note the date of the change. We recommend that you review this page regularly to stay informed of the latest policy.
If you continue using ck299 after a revised policy is published, it will be assumed that you have accepted the new policy.
13 Contact Us
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Live Chat: Available 24/7 — directly through the ck299 website.
Email: [email protected]
Language: Support is available in Bengali and English.
We take all your requests seriously and will try to respond as quickly as possible. To learn more about responsible gaming, visit our Responsible Gaming page.
Come to ck299 for a safe gaming experience
Enjoy the best entertainment while keeping your data secure. For ages 21+ only.
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