Legal Document

ck299 Platform Terms & Conditions

This page contains the complete terms and conditions for using ck299's services — covering all policies related to accounts, bonuses, payments, and responsible gaming.

Latest Revised Policy

These terms and conditions are updated periodically. Continued use of the platform will be considered acceptance of the current version.

1 Introduction & Scope

ck299 operates an online gaming and betting platform for users in Bangladesh. These Terms and Conditions ("Terms") apply to ck299's website, mobile version, and all associated services.

By using casino, slots, sports betting, or any other gaming service, you acknowledge that you have read, understood, and agreed to comply with these Terms in full.

Important: Only individuals aged 21 or above may use the ck299 platform. Registration by minors is strictly prohibited.

2 Definitions & Terminology

The following terms are used in these Terms and Conditions:

  • "Platform" refers to ck299's website and all related services.
  • "User" / "You" refers to any registered account holder or site visitor.
  • "ck299" refers to the authority operating this platform.
  • "Account" refers to a user's personal registered profile.
  • "Bonus Funds" refers to money granted under a promotional offer, which must meet wagering requirements before withdrawal.
  • "Real Money" refers to funds deposited by the user.

Account Policies

3 Account Registration & Eligibility

The following conditions must be met to open an account at ck299:

  • The applicant must be at least 21 years old.
  • Each person may open only one account. If multiple accounts are found belonging to the same person, all of them will be closed and deposited funds may be forfeited.
  • All information provided at the time of registration must be truthful, accurate, and complete.
  • Opening an account with a false identity, under another person's name, or with incorrect information is strictly prohibited.
Identity Verification: ck299 reserves the right to verify a user's identity at any time. If requested documents are not provided, the account may be temporarily suspended.

4 Account Security & Password

The responsibility for maintaining account security rests entirely with the user. Do not share your login details with anyone. Keep your password sufficiently complex and change it regularly.

If you suspect that someone has accessed your account without authorization, notify the ck299 support team immediately. ck299 will not be held responsible for unauthorized transactions if negligence on the user's part is established.

5 Account Closure & Suspension

ck299 reserves the right to suspend or permanently close any account for the following reasons:

  • Violation of any clause of these Terms.
  • Evidence of fraudulent activity or system abuse.
  • Operating multiple accounts.
  • Opening an account with false information.
  • Extended inactivity of the account.

Users may also request closure of their own account at any time through support.

Deposit & Withdrawal Policy

6 Deposit Rules

ck299 accepts deposits through all major mobile financial services in Bangladesh: bKash, Nagad, Rocket, and Upay.

  • Minimum deposit amount: ৳300 (for each method).
  • Once a deposit transaction is completed, funds are added to the account automatically.
  • It is recommended to withdraw using the same method used for the deposit.
  • Deposits from third-party accounts are not permitted.
Note: Rocket is the mobile wallet service of Dutch-Bangla Bank.

7 Withdrawal Rules

Withdrawals must use the same payment method that was used for the deposit. The withdrawal conditions are as follows:

  • Minimum withdrawal amount: ৳800.
  • Standard withdrawal processing time: 15 minutes to 2 hours.
  • The relevant wagering requirements must be fulfilled before withdrawing bonus funds.
  • Withdrawals may be held if identity verification has not been completed.
Please note: ck299 reserves the right to cancel a withdrawal request if evidence of fraudulent activity or a breach of terms is found.

Bonus & Promotion Terms

8 Welcome Bonus

ck299 offers a welcome bonus for new members: a 150% bonus on the first deposit, up to ৳5,000.

For example:

  • Deposit ৳1,000 → Bonus ৳1,500 → Total balance ৳2,500.
  • Deposit ৳8,000 → Bonus ৳5,000 (maximum limit) → Total balance ৳13,000.
Wagering Requirement: Before withdrawing bonus funds, you must wager the bonus amount 15 times. Example: ৳1,500 bonus × 15 = a total of ৳22,500 must be wagered. Wagering is calculated on the bonus portion only; the deposit amount is not added.

9 General Bonus Usage Terms

  • Each promotion has specific wagering requirements and an expiry period — these are clearly stated on the promotions page.
  • Bonus funds cannot be withdrawn directly.
  • Multiple bonus claims from the same individual or household are not permitted.
  • Any attempt to claim bonuses through fraudulent means will result in account closure.
  • ck299 reserves the right to modify or cancel any promotion without prior notice.

10 VIP Program & Cashback

ck299's VIP program has three tiers. Weekly cashback benefits are available at each tier:

  • Bronze: Up to 0.5% weekly cashback.
  • Silver: Up to 1.0% weekly cashback.
  • Gold: Up to 1.5% weekly cashback.

VIP tiers are upgraded through regular active play. Separate wagering requirements may apply to each cashback.

Gaming Code of Conduct

11 Fair Play Policy

ck299 is committed to ensuring fair play for all users. SSL encryption technology is used in the games on the platform. The following activities are strictly prohibited:

  • Operating games using bots, automated software, or scripts.
  • Intentionally exploiting system errors or bugs.
  • Attempting to manipulate the outcome of any game in one's favor.
  • Coordinating with other users to gain an unfair advantage from the platform.

If such activity is detected, the account will be closed immediately.

12 Technical Errors & Disputes

If a game is left incomplete due to a technical issue, internet disconnection, or system error during gameplay, ck299 will review the relevant logs and data before making a decision. In such cases, ck299's decision will be considered final.

Any dispute regarding a game result or transaction must be reported to the support team within 72 hours.

13 Special Terms for Sports Betting

The following terms apply to all sports betting, including cricket, football, and kabaddi:

  • Descriptions and rules for betting markets can be found on the relevant page.
  • If an event is cancelled, the bet amount will be refunded.
  • Winnings will be settled once results are confirmed.
  • ck299 reserves the right to investigate transactions if suspicious betting patterns are detected.

Privacy & Data Protection

14 Collection & Use of Personal Data

ck299 uses users' personal data solely for the purposes of providing services, verifying identity, and fulfilling legal obligations. Data is not sold to third parties.

For more details, please read our Privacy Policy.

15 Communications & Marketing

You may receive messages about platform updates and offers at the contact details you provided during registration. You can opt out of such messages at any time through account settings or by contacting support.

Responsible Gaming Policy

16 Responsible Gaming Commitment

ck299 places the highest priority on responsible gaming. We believe that gaming is a form of entertainment — never a way to solve financial problems.

  • Do not bet beyond your means.
  • Seek help if you run into difficulties — our support team is always ready to assist.
  • Use the self-exclusion feature if you feel that gaming is getting out of your control.
  • Set deposit and loss limits on your account.

To learn more about responsible gaming, visit our Responsible Gaming page.

Liability & Terms Changes

17 Limitation of Liability

The ck299 platform is provided on an "as is" basis. ck299 will not be held liable in the following cases:

  • Loss in a game due to internet disconnection.
  • Account information theft due to the user's own negligence.
  • Transaction delays due to third-party payment gateway delays.
  • Issues with the user's own device or software.

18 Changes & Updates to Terms

ck299 reserves the right to modify, add to, or remove any part of these terms at any time. Users will be properly notified of any significant changes.

Continued use of the platform after any changes will be considered as your agreement to the new terms.

19 Contact & Support

For any questions or clarifications regarding the terms, please contact the ck299 support team:

  • Instant assistance available via 24/7 live chat.
  • Email: [email protected]
  • Support is available in both Bengali and English.

Get started on ck299 right now

Once you have read the terms, log in and enjoy a safe gaming experience.

ck299 Login

Frequently Asked Questions

The minimum age to use the ck299 platform is 21 years. Registration and gameplay are strictly prohibited for anyone under 21. Identity documents may be requested at any time for age verification.

The minimum deposit at ck299 is ৳300 (the same for all methods: bKash, Nagad, Rocket, and Upay). The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours.

The welcome bonus wagering requirement is 15x — calculated on the bonus amount only. Example: if you deposit ৳1,000 and receive a ৳1,500 bonus, you must wager ৳1,500 × 15 = ৳22,500. After that, the bonus winnings become withdrawable.

No. ck299 allows each person to hold only one account. If multiple accounts are found belonging to the same person, all of them will be closed and deposits and bonuses may be forfeited.

For significant changes, ck299 will notify users through their registered contact details. Updated terms will also be published on this page. It is recommended to visit this page regularly.

Action is taken based on the nature of the violation. Typically, a warning is issued first, followed by a temporary suspension, and in serious cases the account is permanently closed. In cases of fraudulent activity, deposited funds may be forfeited.